ESTA Awards Winner
Phil Spencer
Birmingham-based online estate agent Henley Charles has cemented its already solid reputation by winning a prestigious ESTA Award.
Celebrity Buying Agent
The award was announced during a luncheon ceremony at the Grosvenor House Hotel, London by TV property expert and former ‘buying agent’ Phil Spencer.
Nine hundred of the UK’s top property professionals attended the event.
Henley Charles
Triumphs
2016
Henley Charles Estate Agents, headquartered in the City Centre and with branches across North Birmingham, won two customer service awards. The agency claimed gold in the West Midlands regional section of the ESTAS, and took home the bronze prize in the national awards against some extremely strong competition.
at the 2016 ESTA Awards
2017
In 2017, Henley Charles Estate Agents went above and beyond the accolades of the previous year, again winning numerous customer service awards. The agency claimed gold in the West Midlands regional section of the ESTAS, and also took home the best in county award against some extremely strong competition.
at the 2017 ESTA Awards
We recently sold our home through Henley Charles.Com. They were always prompt, friendly and helpful, the photographs and description of the property was very professional, the valuation was slightly more than expected but I trusted the Agents knowledge of the area. I had never sold this way before and was a little anxious to begin with, but they put me completely at ease. The process was simple. First Class!
Miss J Everton
he service was excellent from start to finish and far better than I have experienced with some of the High St Agents I have previously used and I have saved at least £2000 in fees of my sale price. This is without doubt the way forward and would have no hesitation recommending Henley Charles.Com based on the service, local knowledge and fees to anyone thinking of selling their property – First Class!”
Mr Paul
Gin has been brilliant. He always kept me up to date. Always at the end of the phone, regardless of day or time. Having a contact like Gin makes the whole experience a lot easier.
Mrs Glover
I would just like to take this opportunity to thank all the team for their help in securing such a good price for my house! I do not think I would have achieved that with any other agent. From our first contact to my final visit to the branch to hand over the keys everyone was very helpful and professional in their attitude and I could not think of any way service could be improved.
Becky
I can’t fault the efficiency of our agent Ranjit. We were totally informed from day one. As soon as I met Ranjit I knew we were in good hands. Considerate and so professional, I would recommend to all
Mr Townsend
The tenants moved in within two weeks of meeting the agent. First class service throughout.
Picton Jones
The Figures
30,000
Questioned
15
Regions
90%
Excellent
The recipients of ESTA awards are selected through research carried out amongst recent clients. Estate and letting agents are shortlisted in 15 regions around the UK. Customers completed more than 30,000 questionnaires during the nomination process. The research revealed that over 90% of customers rated their chosen firm as excellent.
The ESTA Awards are now celebrating their thirteenth year of determining the best estate and letting agents in the UK, making them the largest and longest running awards in the industry. The annual event is regarded as the Oscars of the UK estate agency industry.
